Privacy Policy

Trilo Software — WhatsApp, Messenger & Instagram Business Messaging Applications

Costa Rican Solutions G3 S.R.L. | Cédula Jurídica 3-102-860134

Effective Date: June 12, 2026 · Last Updated: August 4, 2026

1. Introduction

Trilo Software ("we," "us," or "our"), operated by Costa Rican Solutions G3 S.R.L., develops and maintains conversational applications on behalf of businesses across WhatsApp, Facebook Messenger, and Instagram Direct Messages. This Privacy Policy explains how we collect, use, store, and protect personal information processed through our business messaging integrations built on the Meta Cloud API, the Messenger Platform, and the Instagram Messaging API.

2. Data We Collect

Through our WhatsApp, Messenger, and Instagram business applications, we may collect the following information from end users who interact with our bots:

• WhatsApp phone number — provided automatically by the Meta platform upon user-initiated contact
• Messenger or Instagram messaging identifier — the page-scoped ID (PSID) or Instagram-scoped ID (IGSID) provided automatically by Meta when a user messages a connected Facebook Page or Instagram professional account
• Public profile name or Instagram username — as made available by Meta for the messaging conversation
• Name — as provided by the user during the conversation
• Delivery address — when required to fulfill an order or service request
• Order history and preferences — items requested, quantities, special instructions

We do not collect financial account numbers, passwords, or sensitive payment credentials. SINPE Móvil payment confirmations may be referenced by the user in conversation but are not stored by Trilo Software systems.

3. How We Use Your Data

Collected data is used exclusively to:

• Process and fulfill orders or service requests on behalf of the business operating the bot
• Maintain conversation context and session continuity
• Improve bot performance and response accuracy
• Comply with applicable legal obligations

We do not sell, rent, or share your personal data with third parties for marketing purposes.

4. Data Storage and Retention

Conversation data is stored in secure cloud infrastructure (Supabase). Data is retained for as long as necessary to fulfill the purposes described in this policy, or as required by law. Users may request deletion of their data at any time (see Section 7).

5. Third-Party Services

Our applications operate on the Meta WhatsApp Business Platform, the Messenger Platform, and the Instagram Messaging API. Message delivery and infrastructure are subject to Meta's own Privacy Policy, available at https://www.facebook.com/privacy/policy.

We use the following sub-processors:

6. Data Security

We implement industry-standard security measures including encrypted data transmission (TLS), access controls, and secure environment variable management.

7. Your Rights

You have the right to:

• Access the personal data we hold about you
• Correct inaccurate information
• Request deletion of your data — see https://trilosoftware.com/data-deletion
• Withdraw consent to data processing at any time

8. Children's Privacy

Our services are not directed at individuals under the age of 13. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy periodically. The updated version will be posted at https://trilosoftware.com/privacy with the revised effective date.

10. Contact